Frequently Asked Questions

Does DIAMELIA have a warranty?: Yes. We offer the best warranty of any diamond alternative companies or brands. While most companies offer zero warranty, or "limited warranties" that don't provide any protection, we have put some skin in the game, as they say. Basically, in the unlikely event of damage, we will pay for 50% of your replacement gem. →click for details
What type of payments do we accept?: AMEX
Discover
Mastercard
Visa
Paypal
Is your information secure?: Yes, we invested in extremely secure, encrypted site technologies. Your information is 100% confidential and secure.
Are all items guaranteed authentic?: All DIAMELIA products come with a Certificate of Authenticity and each of our pieces are made with ethically sourced precious metals.
Do we offer financing?: Yes. At this time, we offer PayPal Credit and layaway. Layaways need to be set up by phone.
Can I cancel an order?: Yes. Simply email us at info@diameliagem.com and we will assist you for your cancellation.
How long does it take to ship a loose gem?: If in stock, loose gems ship in 1-2 business days. Gems that are in the production pipeline can take some time to finish. Our staff will contact you if there are any delays. Feel free to call or email if you have certain timing needs.
How long does it take to ship an engagement ring?: We build your ring from scratch in your finger size. We aim to ship within 3 weeks. If you I have any urgent needs you can contact us and we will advise which rings we might have in stock ready to ship.
How long does it take to ship earrings or a necklace?: Our earrings and necklaces typically ship within 10 business days. We do need a little more time for the items that have micro pave and extensive diamond detail.
Are the little diamonds in the rings and jewelry natural diamonds? What are their quality?: Yes. Our jewelry is comprised of the main stones being a laboratory grown DIAMELIA™ while all of the small stones are natural mine diamonds. * all of our diamonds are responsibly sourced, conflict free, high quality diamonds and DIAMELIA remains 100% compliant with the Kimberly process. Our diamonds are precision cut, F-G color and VS clarity on average.
Do we accept returns?: Yes, of course. We have a 31 Day Return policy for loose DIAMELIA gems. We intend for you to be 100% thrilled with our gems and our work. If we have not exceeded your expectations, we have not done our job and you are welcome to return your purchase. Our only rule is that if the item has been worn or used, the item is not returnable. Returns apply to our stock designs and we hope you understand Custom Work is not returnable. If your Custom Ring does not exceed your expectations, we will work with you on a fair exchange.
Can you set DIAMELIA™ gems into other styles not listed on your site?: Yes! We employ a team of skilled designers who can make virtually anything you desire. We can make a vast range of jewelry from a simply pair of earrings or pendant to an elaborate ring. Your imagination is our limit. Simply submit your design ideas here.
What shipping service does DIAMELIA™ use?: We typically use UPS 2Day Air &/or USPS.
Do we charge for shipping?: No, we offer free shipping of orders within the continental United States. International orders are subject to fees in accordance with our UPS shipping fees.
What do we declare on International Custom Forms?: We follow all regulations and list the price paid, if required. Furthermore, we do not have any control over border policies. Some of our international customers are charged a duty fee. These fees vary by country policy.
Does the micro-laser inscription affect the beauty of the gem?: No, our DIAMELIA authenticity identification is microscopically laser inscribed on the edge of your gem. This can only be seen with high power magnification, not with the naked eye. We use the finest laser machines in the industry to ensure a clean, legible, microscopic inscription.
What is the purpose of the laser inscription?: The microscopic inscription is valuable for identification of brand authenticity, security and investment value. There are many diamond alternatives on the market, some are legitimate while others are quite deceptive. It is important to have quality brand identification for your peace of mind. It’s also important to have brand identity in the event of warranty needs, stolen jewelry identification and future resale, if needed.